One platform, configured per industry

Every organization that runs in more than one place has the same shape: a centre that knows, groups underneath it, and people at the edge who need a fraction of that knowledge right now. Mimir IQ is built on that shape rather than on any one industry.

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The shape

The hub

The organization at the centre. It owns the canonical knowledge: policies, standards, procedures and what it wants said.

The spoke

A location, a chapter, a building, a portfolio. Knowledge and permissions are scoped to it, so nobody sees another spoke’s business.

The edge

The person who needs an answer — franchisee, volunteer, resident, customer, site staff — reaching the system by text, voice, email or web.

The memory

Every question, answer and resolution becomes durable, searchable institutional memory instead of dying in somebody’s inbox.

Answers come from your own material

Manuals, policies, bylaws, specifications, notices and training: bring in what you already maintain and the system answers from it, with its sources. Libraries are tiered — public, edge-facing, and sensitive content behind identity — so each person sees what belongs to them.

On the channel they already use

Text, phone, email, web chat and QR entry points all draw on the same knowledge, so the answer is the same whether somebody calls or texts. Phone answers are spoken in a natural voice. Nobody at the edge installs anything or is given an account to forget.

People are reached only on real exceptions

Anything the system should not answer — an emergency, a binding commitment, a complaint, something genuinely new — becomes a ticket for the right person, with the history attached and a record of who was told what, when. Their answer feeds back, so the next person gets it instantly.

And the centre finally gets to see

What is asked most, what was escalated, where the documentation has holes, and how that changes month to month. It is the first honest picture most organizations get of what their edge actually needs.

Built in

Scoped access

Roles and permissions down to the spoke, with strict separation between organizations.

Safe by design

Emergencies route straight to your own protocols, and anything binding or legal carries a disclaimer and escalates.

Canadian data residency

Your organization’s information is stored in Canada.

Questions we get

Can we buy Mimir IQ itself?

You buy the product built for your kind of organization — Franchise IQ, Vendor IQ, Mobilize IQ or Squire IQ. They are the same platform with the right language, libraries and workflows already in place, so you start from something that fits rather than from an empty system.

Is there a login for Mimir IQ?

No. You log in to the product you bought; each one has its own address, and they are all on the products page.

Does it invent answers?

It answers from your own material and says so. When it does not know, it says that too and puts the question in front of a person rather than guessing.

What do we need to have ready?

The documents you already keep. Most organizations are surprised by how much of this is written down somewhere — the problem is that nobody at the edge can find it at the moment they need it.

Who builds it?

Askyr Software Works, in Canada, with SEED. See the about page.

See it with your own material

A demo runs on documents like yours, in the product that fits your organization.

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